CATI
Capacity & Technology
- 170 highly equipped multimedia CATI- workstations in Hamburg.
- Auto dialing (the telephone numbers are automatically dialed by the computer and by free line immediately put through to the interviewer).
- Audiotapes (e.g. radio spots or music) can be played in different combinations and rotations.
- The software used for CATI, CAPI and Online Research is "Bellview Fusion" from Confirmit..
Interviewerpool
- FWS works with an interviewer pool of 750 free-lanced interviewers.
- For international projects we exclusively work with native speakers or students with outstanding language skills. A pool of 200 interviewers speaking 12 different languages enables us to carry out projects in the most important industrial countries.
- For B2B (business to business) research, e.g. surveys with experts within IT-management or opinion leaders, we can fall back on 150 especially trained, experienced and competent interviewers.
- For all kind of surveys an experienced supervisor team is responsible for the field organization, quality control and management.
- Each interviewer is substantially trained and briefed for each survey individually by this supervisor team and the project management.
Monitoring
- Our clients are more than welcome to listen undisturbed into the interviews from our supervising office to get a first impression on the interview.
- It is also possible for the client to test the questionnaire externally or listen into the interviews from an external office.
